Cancellation policy

Right of withdrawal

You have the right to revoke the contract with peter dahlenburg LIVING within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you who is not the carrier has taken possession of the goods.

In the case of a contract for regular delivery (e.g. subscription) over a fixed period of time, the withdrawal period shall commence on the date on which you or a third party other than the carrier designated by you take possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (peter dahlenburg LIVING, Martinistrasse 23, 20251 Hamburg, by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the [sample revocation form], which is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

The revocation period is immediately due after delivery. The invoice is sent with the delivery of the goods in the postal package.

Consequences of revocation

If you revoke the Contract, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of the Contract for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a different method of delivery from the cheapest standard delivery offered by us). We will use the same means of payment as you used in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided proof, that you have returned the goods, whichever is the earlier.

You shall return or deliver the goods to us immediately and in any event no later than fourteen days after the day on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.